From Our Blog
A Guide to Rock-Star Customer Service for Authors Selling Direct
Let’s face it—happy readers come back for more. While the digital age has transformed how we connect with our audience, one truth remains: creating lifelong fans beats making one-time sales. The best part? Readers don’t expect perfection. They just want to know you’ve got their back when issues pop up.
The common support scenarios
Tech troubles. What button do I push?
Most SOS calls are about e…