From Our Blog
A Guide to Rock-Star Customer Service for Authors Selling Direct
Let’s face it—happy readers come back for more. While the digital age has transformed how we connect with our audience, one truth remains: creating lifelong fans beats making one-time sales. The best part? Readers don’t expect perfection. They just want to know you’ve got their back when issues pop up.
The common support scenarios
Tech troubles. What button do I push?
Most SOS calls are about e…
Post-conference Thoughts on Marketing
It’s been a little less than a month since the NINC conference kicked off, and I have to admit that I’m still processing everything I learned.
While I was not able to be at every workshop, I attended quite a few—and more than that, I talked to many people, and I listened to so many smart folks at both the UnCon and the PostCon. Not surprising to me—or to anyone, probably—the two buzzword phrase…
Smart Marketing for Savvy Authors
When I was a brand-new, green author who knew next to nothing and had no clue about how to promote my just-published first book, a wise friend told me that I needed a website. She sent me to Godaddy.com to buy my domain name and then constructed the basics of a very rudimentary website for my author business and books.
To me, it felt like magic.
Nowadays, thanks to some generous author assistan…